WARRANTY & REPAIRS

SUBMIT FOR REPAIR

Need help fixing your bag? Submit a request and get it fixed. Read on for full details on what's covered and what to expect.

CREATE A REPAIR / WARRANTY CLAIM

TIMBUK2'S LIFETIME WARRANTY

Timbuk2 bags have a lifetime warranty; we stand behind the legendary quality and craftsmanship of all our products. Our warranty is valid only when an eligible Timbuk2 product is purchased through Timbuk2 directly (via Timbuk2.id or our brick-and-mortar retail stores) or through an Authorized Reseller.

We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship, we will repair the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear, accidental damage, and cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics). Any damage to, loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered. 

Your Timbuk2 bag is sewn by hand and might contain some slight imperfections. Like Daniel Craig or Marilyn Monroe, the slight imperfections are what add character to an already awesome product.

WARRANTY & REPAIR FAQ

WHAT IS COVERED BY THE WARRANTY?

Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship, we will repair the bag at our discretion.

*If your product arrived defective from Timbuk2.id please contact Customer Service and we'll move mountains to right your wrong.

WHAT IS NOT COVERED BY THE WARRANTY?

Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the bag, and accidental damage. Any damage to or loss of contents of a bag, loss of use, loss of time, or similar expenses are not covered. Unless a product is designed and stated to be machine washable, use of washing machines can result in damage not covered by our warranty.  Dryers are never recommended and damage will not be covered under the warranty.

Wear and tear are damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your bag, it will eventually begin to show age and wear. Usual wear and tear not covered by the lifetime warranty includes changes in colour, abrasions, and general breakdown of materials over time. Some examples of common wear and tear include colour fading from sun exposure, worn elastic, and fabric wear, especially in high wear areas such as corners, reflective binding, worn Velcro, and worn shoulder or back padding. Some examples of accidental damage are rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse such as bent or dented luggage handles or damaged/cracked wheels & bottom plates.

WHAT PRODUCTS AREN’T COVERED BY YOUR FABULOUS WARRANTY?

Any other third-party accessories sold by Timbuk2 but not bearing the Timbuk2 brand. The items are generally warrantied by their respective manufacturers.

OUTSIDE OF INDONESIAN WARRANTY REPAIR?

If you purchased your bag outside of Indonesian, please contact us for local representatives that will offer you warranty services. Please provide your proof of purchase and the location you purchase the bag from when submitting your claim. Should your bag require service in the USA, shipping to and from the USA for your Timbuk2 item will be your responsibility. 

For further assessment, you may also bring your Timbuk2 bag and proof of purchase/order reference to any Timbuk2 store in Indonesian and our team will gladly assist you.