Shipping

Following are the delivery terms and conditions:

  • Order processing is from 08:00-12:00, orders received after 12:00 will be processed the next day. And orders placed on Friday after 12:00 will be processed on Monday
  • The maximum order processing limit is 2x24 hours.
  • Delivery is made only on working days Monday-Friday (excluding Saturday & Sunday and Indonesian national holidays).
  • Please note that delivery may take longer during promotional periods and holiday seasons.
  • Delivery options only use regular/standard service (no instant delivery/same-day service)

For Order status and delivery updates you may also refer to our Customer Chat assistance found at the bottom right of our website. Customer Service Schedule: Monday - Friday, 9AM - 5PM (Live Chat Only)

EXCHANGE AND RETURN POLICY


All items sold at Timbuk2 Indonesia have gone through our quality control procedures. We inspect each item before it is sent to the customer, and all items sent are secured during shipping. If the customer decides to return the product, it will be at the discretion of the management.


Timbuk2 Indonesia reserves the right to refuse the product for return and it will be the management's policy if it has reached the final decision.


DAMAGED AND INCOMPATIBLE ITEMS

We accept exchanges and refunds if the item received is damaged and incompatible, with the following terms and conditions:

We only accept requests for exchanges and refunds a maximum of 2 days after the item is received by the customer.

The item must be in unused and unwashed condition. Make sure all labels are still attached with complete packaging.

Items may only be exchanged for the same model and price (Please note that we will check this based on stock availability!).

Shipping costs will be charged to us (both shipping the item to our warehouse and shipping the new item back to the customer's address).


REFUNDS

We will refund the money based on the payment method used by the customer to place the order. For payment methods using Bank Transfer will be returned via manual transfer within an estimated time of 10 working days. For payment methods using Credit Cards and Online Payments will be returned automatically within 15 to 45 working days.


EXCHANGE AND RETURN PROCEDURE

Please email the application to shop@timbuk2.id with the subject "Product Return - Order Number" or via the form here, by including a complete unboxing video without cuts.


*NO UNBOXING VIDEO: NO RETURN, NO EXCHANGE, NO REFUND.